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Frequently Asked Questions
Here are some of the questions we are often asked:
In what areas are your services available?
Our main service focus is Southern California.
Who needs In-Home care?
People who live alone and need additional help with their daily living activities and want to stay at home rather than being institutionalized or live with relatives. In other cases, it could be people whose family caregiver needs a respite or time off from their caregiving responsibilities.
What is "caregiver burnout"?
Caregiver burnout is a state of physical, emotional, and mental exhaustion that may be accompanied by a change in attitude - from positive and caring to negative and unconcerned. Burnout can occur when caregivers (usually a family member) don't get the help they need, or if they try to do more than they are able. Caregivers who are "burned out" may experience fatigue, stress, anxiety, depression and loss of work. Find out the symptoms of burnout
How do you select your caregivers?
American Homecare prides itself on having the finest quality of compasionate caregivers. At American Homecare, we understand that our distinguished clientele require only the best quality of care for their loved ones and we guarantee each client that we will meet that expectation.
Only those caregivers who are a precise fit for the detailed American Homecare employee requirements and company culture are hired. All of our caregivers are carefully interviewed, screened, and backgound checked prior to becoming part of the American Homecare family. All our caregivers are fully bonded and insured through our corporate insurance policies.
Many of our caregivers are Certified Nurse Assistants and/or Certified Home Health Aids. Some caregivers have bachelors degrees in healthcare fields. In addition, attention is given to the overall peronality of the caregiver during the hiring process. Only those caregivers with that special "soft touch" sensitive type of personality are considered for hiring.
How long does it take to get a caregiver?
That depends on your schedule. We will meet with you for an initial interview to assess your needs. After we fully understand what you are looking for, we can place a caregiver within a very short period of time (usually 48hrs). We are continuously interviewing, qualifying, and training caregivers to be sure we can meet your particular needs.
What if my caregiver is sick or goes on vacation?
We have a continuous supply of excellent, caring caregivers that are ready on a moments notice in case of sickness or emergency. We certainly receive advanced notice of any vacation requests, so that is not usually an issue.
Can I meet the caregiver in advance?
Of course. Part of our service is being able to match the right caregiver with the personality of your loved one. We cover this topic during the initial interview so we can get a head start on selecting the right caregiver. We are very good at building relationships!
How much does the service cost?
Each patient has a unique set of care needs and therefore the exact cost of care must be determined after an initial free in-home care consultation with one of our case managers. We can tell you, however, that our rates are always below the average going market prices due to our low overhead business model. Please give us a call or simply contact us online and one of our client care managers will contact you soon to discuss our services.
Who pays the caregiver and how do they get paid?
We simply invoice you for the services rendered and we take care of paying the caregivers, along with the legally required liability insurance, bonding, workers compensation, employer and employee taxes, benefits, and other administrative costs required for having a caregiver in your home - allowing you and your loved one to just relax and enjoy the professional caring services and companionship of our caregivers. All caregivers are employees of American Homecare, Inc.
Why should I use your service instead of someone in the newspaper?
There are multiple reasons why going with our service is preferable:
Our Motto says it all – “When you’re with us, you’re family”. Once you are part of the American Homecare family of caregivers you and your loved ones are treated as just that – family. Our #1 priority is to meet your needs in a manner that another caring member of your own family would.
- Our caregivers are of the highest quality - That means they have been carefully screened and are bonded and insured. You don't have to worry about the quality of the caregiver or about the liability of having someone in your home.
- We have backup - If the caregiver is sick or has an emergency, we have someone ready to step in his or her place - so you don't have to!
- We have trained professionals on our staff - Besides our caregivers, we have a trained, professional in-house staff to ensure our operations run smoothly and to address any of your concerns while we are caring for your loved one.
- We continually monitor the relationship - From the first day of service, we create a detailed "care plan" that our staff use to ensure we are achieving the care goals specified during the assessment interview. We follow-up with the client and caregiver on a regular basis.
- We are a well-funded, profitable and stable company - That means we have the resources to go the extra mile and will be here when you call on us. We take pride in providing the highest quality service!
- We pay employer taxes, bonding, general liability, and workers compensation insurance - That means that you do not have to worry about a caregiver getting injured on the job or paying emloyer taxes and multiple insurance premiums required by law for in-home employees. You can sit back and enjoy your caregivers professional and caring service while American Homecare takes care of all the insurance, legal, and employer related costs/issues.
We would be more than happy to discuss with you our caregivers and the services they provide. Please don't hesitate to Contact Us to find out more information.
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